Internal Requests That Get Done
01/29/2026 Internal Requests That Get Done How to stop aged AR from stalling on records, coding fixes, and signatures A lot of aged AR is not stuck because of the payer. It is stuck because of an internal item. Medical records are needed. A coding correction is required. A provider signature is missing. An authorization […]
When to Stop Waiting and Escalate
01/28/2026 When to Stop Waiting and Escalate How clear triggers keep aged AR from stalling Aged AR often stays old for one reason. Teams wait too long to escalate. Not because they don’t know escalation matters. Most people do. They wait because they are trying to be responsible. They don’t want to overreact. They don’t […]
Proof of Submission That Saves Hours
01/26/2026 Proof of Submission That Saves Hours How one small habit prevents repeat work in aged AR Aged AR often gets stuck for a reason that feels almost too small. Proof is missing. Someone submitted the packet last week, but there is no confirmation number in the notes.Someone faxed documents, but nobody saved the fax […]
The Two-Channel Follow-Up
01/23/2026 The Two-Channel Follow-Up How to reduce uncertainty and stop repeat work in aged AR Aged AR often feels slow for one simple reason. Teams do the work, but they cannot confirm what actually happened on the payer side. A call was made, but no one answered. A voicemail was left. A portal submission was […]
The Next-Action Rule
01/22/2026 The Next-Action Rule How to keep aged AR moving without guessing Aged AR gets heavy when the next step is not clear. People open an account, read a few notes, and still cannot tell what to do next. So they do what feels safe. They call again. They “check status.” They send another message. […]
The One-Page Weekly Plan
01/21/2026 The One-Page Weekly Plan How to keep older accounts from becoming “when we have time” Aged AR does not usually stall because people are not trying. It stalls because the week gets crowded. New denials show up. Payers ask for documents. Leaders need updates. Current AR feels closer to cash. And when the day […]
The Clean Handoff Rule How to stop 90+ from resetting when accounts change owners
01/20/2026 The Clean Handoff Rule How to stop 90+ from resetting when accounts change owners One of the biggest hidden problems in aged AR is not the payer. It is the handoff. When an account moves from one person to another, the work often resets. The new owner reads the notes, cannot tell what is […]
The 90+ Scoreboard How a few simple measures keep aged AR moving and stop the backlog from refilling
01/19/2026 The 90+ Scoreboard How a few simple measures keep aged AR moving and stop the backlog from refilling A 90+ backlog does not improve just because people work harder. It improves when the work is visible and guided. Many teams track totals. Total 90+ dollars. Total accounts. Total collections. These are important, but they […]
One Record, One Truth How clean notes and clear next actions improve 90+ follow up, trust, and audit readiness
01/16/2026 One Record, One Truth How clean notes and clear next actions improve 90+ follow up, trust, and audit readiness A 90+ backlog becomes hard when people cannot trust the record. When notes are unclear, the same account gets worked again from the beginning. A new person opens the account, reads five different notes, and […]
The Escalation Ladder That Stops 90+ From Stalling
01/15/2026 The Escalation Ladder That Stops 90+ From Stalling Many teams do not struggle with 90 plus because they are not working. They struggle because escalation is not consistent. In one team, a rep escalates fast. In another team, someone waits too long. One person knows the right payer contact and the right steps. Another […]