When to Stop Waiting and Escalate
01/28/2026 When to Stop Waiting and Escalate How clear triggers keep aged AR from stalling Aged AR often stays old for one reason. Teams wait too long to escalate. Not because they don’t know escalation matters. Most people do. They wait because they are trying to be responsible. They don’t want to overreact. They don’t […]
The Clean Handoff Rule How to stop 90+ from resetting when accounts change owners
01/20/2026 The Clean Handoff Rule How to stop 90+ from resetting when accounts change owners One of the biggest hidden problems in aged AR is not the payer. It is the handoff. When an account moves from one person to another, the work often resets. The new owner reads the notes, cannot tell what is […]
The Weekly 90+ Operating Review: The Habit That Stops Backlog Growth
01/13/2026 The Weekly 90+ Operating Review: The Habit That Stops Backlog Growth Most 90+ backlogs don’t grow because people ignore them. They grow because the work has no consistent “home” in the week. When AR teams are stretched, the calendar gets filled by whatever is loudest. New denials arrive with deadlines. Payers request documents. Current […]