Effective Date: July 13, 2026
Last Updated: July 13, 2026
Welcome to Zybex, Inc. (“Zybex,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of the Zybex website, including its content, forms, communication features, and services.
By accessing or using this website, submitting information through a website form, or opting in to receive communications from Zybex, you agree to these Terms and Conditions.
If you do not agree with these Terms and Conditions, please do not use this website or submit information through its forms.
1. About Zybex
Zybex provides healthcare practice support solutions, including medical billing services, information technology and network services, practice development support, and CyberMed AI® practice management software solutions.
Information provided on this website is intended to introduce Zybex, explain its services, and allow businesses, healthcare practices, professionals, and other users to contact Zybex.
2. Website Use
You agree to use this website only for lawful and authorized purposes.
You may not:
Zybex reserves the right to restrict or terminate access when it reasonably believes that the website is being misused.
3. Informational Purposes
Information available on this website is provided for general informational and business communication purposes.
Website content does not create a client relationship, service agreement, partnership, employment relationship, or professional engagement between the user and Zybex.
A formal client or service relationship is created only through a separate written agreement signed or otherwise accepted by authorized representatives.
Website information should not be considered medical, legal, financial, tax, regulatory, security, or compliance advice.
Users should obtain advice from appropriately qualified professionals when making decisions in these areas.
4. Services and Availability
Descriptions of Zybex services are provided for general informational purposes.
Actual services, pricing, availability, timelines, deliverables, responsibilities, and scope may vary depending on:
Specific services are governed by separate proposals, service agreements, software agreements, Business Associate Agreements, statements of work, or other applicable documents.
Zybex may modify, suspend, replace, or discontinue website content or service descriptions at any time.
5. CyberMed AI® and Software Information
References to CyberMed AI® and other Zybex software solutions are provided for informational purposes.
Access to or use of any Zybex software may be subject to separate:
Nothing on this website grants a user a license, ownership interest, or authorization to access or use any Zybex software, system, source code, product, or proprietary technology unless expressly provided in a separate written agreement.
6. Intellectual Property
All website content, including text, graphics, logos, service descriptions, software names, visual elements, blog content, photographs, videos, downloadable materials, page layouts, and other materials, is owned by or licensed to Zybex.
This content is protected by applicable copyright, trademark, and intellectual property laws.
Zybex® and CyberMed AI® may be trademarks or registered trademarks of Zybex.
You may not use, reproduce, modify, distribute, display, publish, license, or commercially exploit Zybex content or brand materials without prior written authorization.
7. User Submissions and Website Forms
When you submit information through a Zybex website form or other communication channel, you confirm that:
Zybex may use information submitted through its website to:
Use of submitted personal information is also governed by the Zybex Privacy Policy.
Do not submit protected health information, patient records, medical information, financial account information, passwords, login credentials, or confidential business information through general website forms unless Zybex has specifically provided an authorized and secure method.
8. Email Communications
When you provide an email address to Zybex, you authorize Zybex to use that email address to:
You may request that Zybex stop sending non-essential email communications by using an available unsubscribe option or contacting Zybex directly.
Zybex may continue sending service-related, account-related, security, legal, or transactional communications when reasonably necessary.
9. Zybex SMS and Text Messaging Terms
Zybex provides an SMS communication service for users who voluntarily and expressly consent to receive text messages.
The Zybex SMS service is intended for individual, one-to-one business and customer communications. It is not intended for unsolicited advertising, mass promotional messaging, bulk messaging, or purchased contact lists.
9.1 How Users Opt In
Users may opt in through the Zybex SMS web sign-up form located at:
https://www.zybex.com/sms-sign-up/
To opt in, the user must:
The SMS consent checkbox will not be preselected.
By checking the SMS consent checkbox and submitting the form, the user expressly agrees to receive SMS communications from Zybex at the mobile number provided.
SMS consent is optional and is not a condition of purchasing or receiving another Zybex service.
9.2 Types of SMS Messages
Users who opt in may receive individual messages from Zybex relating to:
Zybex will not use this SMS campaign to send unsolicited marketing messages, mass advertisements, bulk promotional broadcasts, or unrelated communications.
9.3 Message Frequency
Message frequency varies depending on:
Zybex does not guarantee that a particular number of messages will be sent.
9.4 Message and Data Rates
Message and data rates may apply.
Charges are determined by the user’s mobile carrier and mobile service plan. Zybex is not responsible for carrier charges, data charges, roaming fees, or other costs imposed by a telecommunications provider.
Users should contact their mobile carrier if they have questions about their messaging or data plan.
9.5 Opting Out
Users may stop receiving Zybex SMS messages at any time by replying:
STOP
After replying STOP, the user will receive an opt-out confirmation and will receive no further SMS messages from that Zybex number unless the user later opts in again.
Other supported opt-out keywords may include:
To resume receiving messages after opting out, the user may reply:
START
9.6 Help and Support
For assistance with Zybex SMS communications, reply:
HELP
Users may also contact Zybex through:
Phone: (858) 558-2220
Email: support@zybex.com
Alternative Email: sales@zybex.com
Website: www.zybex.com
9.7 Mobile Information and Consent
Mobile phone numbers, SMS opt-in information, and SMS consent records will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
Zybex may use telecommunications carriers, Microsoft services, platform providers, and other technical service providers when necessary to operate and deliver the SMS service.
These providers may process limited information solely to provide services on behalf of Zybex and are not authorized to use mobile information for their own marketing purposes.
For more information, review the Zybex Privacy Policy:
https://www.zybex.com/privacy-policy/
9.8 Carrier and Service Availability
SMS delivery is subject to carrier availability, device compatibility, network conditions, service interruptions, and other technical factors outside Zybex’s control.
Zybex does not guarantee that every SMS message will be delivered immediately or successfully.
Not all mobile devices or carriers may support every messaging feature.
9.9 User Responsibilities
Users are responsible for:
Users should not send protected health information, patient records, passwords, financial information, or other sensitive information through SMS unless Zybex has specifically provided an authorized and secure communication method.
9.10 Changes to SMS Communications
Zybex may modify, suspend, or discontinue its SMS service at any time.
Changes to these SMS Terms will not remove a user’s right to opt out by replying STOP.
10. Privacy Policy
Use of personal information submitted through the website or SMS sign-up form is governed by the Zybex Privacy Policy:
https://www.zybex.com/privacy-policy/
The Privacy Policy explains how Zybex collects, uses, retains, protects, and shares information.
11. Third-Party Links
The Zybex website may contain links to third-party websites, platforms, services, or resources.
These links are provided for convenience and informational purposes.
Zybex does not control and is not responsible for:
Users access third-party websites at their own risk and should review the applicable privacy policies and terms.
12. No Warranties
The Zybex website and its content are provided on an “as is” and “as available” basis.
To the extent permitted by applicable law, Zybex does not guarantee that:
Zybex disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, availability, and non-infringement, to the extent permitted by law.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Zybex will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
14. HIPAA and Healthcare Compliance
Zybex provides services to healthcare-related organizations and medical practices.
General use of the Zybex website, contact forms, email, or SMS service is not intended for submitting protected health information or patient medical records.
Any obligations relating to HIPAA, protected health information, Business Associate Agreements, security requirements, or client data must be governed by separate written agreements and authorized communication procedures.
Users should not assume that an ordinary website form, email, or SMS message is an authorized channel for transmitting protected health information.
15. Security
Zybex uses reasonable administrative, technical, and organizational safeguards designed to support website and information security.
However, no website, email system, SMS service, network, or electronic communication method can be guaranteed to be completely secure.
Users are responsible for using appropriate security practices and avoiding the transmission of sensitive information through unauthorized channels.
16. Changes to These Terms
Zybex may update these Terms and Conditions periodically to reflect changes in:
Changes will be published on this page with an updated effective date or last-updated date.
Continued use of the website after revised Terms are published means that the user acknowledges the revised Terms.
17. Governing Law
These Terms and Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles, unless otherwise required by applicable law.
18. Contact Information
For questions about these Terms and Conditions, the Zybex website, or Zybex communications, contact:
Zybex, Inc.
Website: www.zybex.com
Phone: (858) 558-2220
Email: support@zybex.com
Alternative Email: sales@zybex.com
For SMS assistance, reply HELP.
To stop receiving SMS messages, reply STOP.
