Zybex, Inc. (“Zybex,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, www.zybex.com, submit a form, contact us, subscribe to communications, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Company or practice name
• Job title or role
• Message or inquiry details
• Information submitted through website forms
• Communication preferences

We may also collect limited technical information automatically when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website
• General website usage data

2. How We Use Your Information

Zybex may use the information we collect to:

• Respond to your inquiries
• Provide information about our services
• Communicate with you about requested services or support
• Send business updates, newsletters, or marketing communications
• Improve our website, content, and user experience
• Manage website security and prevent misuse
• Support internal business operations
• Comply with legal, regulatory, or contractual obligations

We do not use your information for purposes that are unrelated to Zybex business communications and services.

3. SMS/Text Messaging Privacy

If you provide your mobile phone number and opt in to receive text messages from Zybex, we may use your number to send SMS communications related to your inquiry, service updates, appointment or account-related messages, or other information you requested.

Mobile opt-in information and consent will not be shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, you may reply HELP or contact us directly.

4. Email Communications

If you provide your email address, we may send you business-related communications, service updates, newsletters, or other information related to Zybex.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

5. Sharing of Information

Zybex does not sell your personal information.

We may share limited information only when necessary, such as with:

• Trusted service providers who help operate our website, email systems, hosting, analytics, or business communication tools
• Professional advisors, legal counsel, or compliance support providers
• Government authorities, regulators, or law enforcement when required by law
• Business partners only when necessary to respond to your inquiry or provide requested services

All third-party service providers are expected to protect your information and use it only for authorized business purposes.

6. No Sale of Personal Information

Zybex does not sell, rent, or trade personal information to third parties.

We also do not sell, rent, or share mobile opt-in consent data or SMS consent information with third parties for marketing purposes.

7. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve website performance, analyze traffic, remember preferences, and understand how visitors use our website.

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some parts of the website may not function properly without cookies.

8. Analytics

We may use website analytics tools to understand website traffic, page performance, visitor behavior, and content effectiveness. These tools may collect non-personally identifiable usage data.

Analytics information helps us improve the website and better understand visitor needs.

9. Third-Party Links

Our website may contain links to third-party websites, platforms, or resources. Zybex is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage users to review the privacy policies of any third-party websites they visit.

10. Healthcare and Protected Health Information

Because Zybex provides healthcare-related business services, including medical billing, IT support, practice development, and practice management software solutions, privacy and security are important to our operations.

However, our general website forms are not intended for submitting protected health information, patient records, medical details, login credentials, or other sensitive healthcare information.

If Zybex handles protected health information or patient-related data as part of a client relationship, that handling will be governed by separate written agreements, applicable HIPAA requirements, business associate obligations, and client-specific service terms.

11. Data Security

Zybex uses reasonable administrative, technical, and organizational measures to help protect information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, email system, online form, or electronic transmission can be guaranteed to be completely secure. Users should avoid submitting sensitive or confidential information through general website forms unless instructed through a secure and authorized channel.

12. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law, contract, compliance obligations, or business needs.

13. Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we have about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of marketing emails
• Opt out of SMS/text messages
• Request information about how your data is used

To make a privacy-related request, please contact us using the information below.

14. Children’s Privacy

Our website and services are intended for businesses, healthcare practices, professionals, and adult users. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.

15. California Privacy Notice

If you are a California resident, you may have certain privacy rights under California privacy laws, including the right to request access, correction, deletion, or information about how your personal information is collected and used.

Zybex does not sell personal information.

To submit a privacy request, please contact us using the contact details below.

16. Changes to This Privacy Policy

Zybex may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

17. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Zybex, Inc.
Website: www.zybex.com
Phone: (858) 558-2220
Email: sales@zybex.com or support@zybex.com