Effective Date: July 13, 2026
Last Updated: July 13, 2026
Zybex, Inc. (“Zybex,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, retain, and share information when you visit our website, submit a form, contact us, opt in to receive communications, or interact with our services.
By using our website or voluntarily submitting information to Zybex, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Name
Email address
Mobile or telephone number
Company or healthcare practice name
Job title or professional role
Communication preferences
Message or inquiry details
Information submitted through website forms
Information related to a requested Zybex service
SMS consent and opt-in records
We may also automatically collect limited technical information when you visit our website, including:
IP address
Browser type
Device type
Pages visited
Date and time of access
Referring website
General website usage and performance information
2. How We Use Your Information
Zybex may use the information we collect to:
Respond to questions, inquiries, and service requests
Provide information requested by the user
Deliver customer support
Communicate about requested or active services
Send account-related notifications
Send appointment reminders
Provide operational or service updates
Maintain records of communication preferences and consent
Improve our website, services, content, and user experience
Maintain website and information security
Prevent unauthorized access, misuse, fraud, or other prohibited activity
Support internal business and administrative operations
Comply with applicable legal, regulatory, contractual, and compliance requirements
We do not use mobile phone numbers or SMS consent information for purposes unrelated to the communications authorized by the user.
3. SMS and Text Messaging Privacy
Zybex offers an SMS communication service for individuals who voluntarily provide their mobile phone number and expressly consent to receive text messages.
Users may opt in through a Zybex web sign-up form by entering their mobile phone number, reviewing the SMS disclosure, and actively checking the SMS consent checkbox before submitting the form.
SMS consent is optional and is not a condition of purchasing or receiving another Zybex service.
Users who opt in may receive messages related to:
Customer support
Responses to customer inquiries
Account notifications
Service-related updates
Appointment reminders
Requested follow-up communications
Zybex SMS communications are not used for mass advertising, promotional broadcasts, or unsolicited marketing messages.
Message frequency varies depending on the user’s interactions with Zybex and the services requested. Message and data rates may apply according to the user’s mobile carrier and service plan.
Users may stop receiving messages at any time by replying STOP. After receiving a STOP request, Zybex will send a confirmation that the user has been unsubscribed and will not send additional SMS messages unless the user later opts in again.
Users may reply HELP for assistance or contact Zybex directly using the contact information provided in this Privacy Policy.
4. Mobile Information and SMS Consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent records will not be sold, rented, traded, or shared with third parties for their own purposes.
Zybex may use platform providers, telecommunications carriers, Microsoft services, and other technical vendors when necessary to operate the SMS service and deliver requested messages. These service providers may process limited information solely to perform services on behalf of Zybex and are not authorized to use SMS information for their own marketing purposes.
No mobile opt-in information will be shared with third parties for marketing purposes.
5. Email Communications
If you voluntarily provide your email address, Zybex may use it to:
Respond to your inquiry
Provide information you requested
Communicate about services
Send account or service notifications
Provide customer support
Deliver operational updates
You may request that Zybex stop sending non-essential email communications by using any available unsubscribe option or by contacting us directly.
Service-related, account-related, security, or legally required communications may still be sent when necessary.
6. Sharing of Information
Zybex does not sell personal information.
We may disclose limited personal information when reasonably necessary to:
Operate our website
Provide requested services
Deliver customer communications
Maintain hosting, security, analytics, and communication systems
Work with professional advisors, legal counsel, auditors, or compliance providers
Respond to valid legal processes or government requests
Protect the rights, safety, security, and property of Zybex, our clients, or others
Investigate fraud, security incidents, misuse, or prohibited activities
Complete a business transaction such as a merger, acquisition, restructuring, or transfer of assets, subject to applicable privacy requirements
Service providers receiving personal information must use it only for the authorized service and protect it using appropriate security measures.
SMS opt-in data and consent are excluded from sharing for third-party marketing or promotional purposes.
7. No Sale of Personal Information
Zybex does not sell, rent, or trade personal information.
Zybex does not sell or rent mobile phone numbers, mobile information, SMS consent, or SMS opt-in records.
8. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Enable essential website functions
Remember user preferences
Maintain website security
Understand website traffic
Measure page performance
Identify technical problems
Improve the website experience
You may configure your browser to block or notify you about cookies. Disabling certain cookies may affect the operation of some website features.
Where available, users may manage optional cookies through the website’s cookie preference controls.
9. Website Analytics
Zybex may use website analytics services to understand general website activity, traffic patterns, page performance, and technical usage.
Analytics information is used to improve website functionality, content quality, security, and user experience.
Depending on the analytics configuration, providers may collect device, browser, IP address, page-view, and interaction information. Zybex does not use analytics information to send SMS messages without the user’s express SMS consent.
10. Third-Party Links
Our website may contain links to websites, services, platforms, or resources operated by third parties.
Zybex does not control and is not responsible for the privacy, content, availability, or security practices of third-party websites.
Users should review the privacy policies and terms of any third-party websites they visit.
11. Healthcare and Protected Health Information
Zybex provides healthcare-related business services, including medical billing, information technology support, practice development, and practice management solutions.
Our general website forms and SMS sign-up forms are not intended for submitting:
Protected health information
Patient medical records
Medical diagnoses or treatment information
Insurance identification information
Account passwords
Login credentials
Financial account information
Other sensitive healthcare or confidential information
Users should not submit protected health information or sensitive patient data through general website forms, ordinary email, or SMS unless Zybex has provided an authorized and secure communication method.
When Zybex handles protected health information as part of a client relationship, that information is governed by applicable law, contractual requirements, Business Associate Agreements, HIPAA obligations where applicable, and client-specific security procedures.
12. Data Security
Zybex uses reasonable administrative, technical, and organizational safeguards designed to protect information against:
Unauthorized access
Accidental loss
Misuse
Improper disclosure
Alteration
Destruction
Security threats
However, no website, online form, email system, SMS service, or electronic transmission method can be guaranteed to be completely secure.
Users should avoid submitting confidential, sensitive, medical, or financial information through general website forms or SMS unless instructed to use an authorized secure channel.
13. Data Retention
Zybex retains personal information only for as long as reasonably necessary to:
Fulfill the purposes described in this Privacy Policy
Provide requested services
Maintain consent and communication records
Resolve inquiries or disputes
Maintain security and operational records
Satisfy legal, regulatory, contractual, accounting, or compliance obligations
SMS opt-in and opt-out records may be retained as reasonably necessary to document consent, honor communication preferences, and demonstrate compliance.
When information is no longer required, Zybex may delete, anonymize, or securely dispose of it, subject to applicable retention requirements.
14. Your Privacy Choices
Depending on your location and applicable law, you may have the right to:
Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Ask how your personal information is used
Request information about certain disclosures
Withdraw communication consent
Opt out of SMS communications
Request assistance regarding your privacy rights
To stop receiving SMS messages, reply STOP.
For SMS assistance, reply HELP or contact Zybex using the information below.
To make another privacy-related request, contact Zybex using the contact information provided in Section 18.
Zybex may need to verify your identity before completing certain privacy requests.
15. Children’s Privacy
The Zybex website and services are intended for healthcare practices, businesses, professionals, and adult users.
Zybex does not knowingly collect personal information from children under 13 through its general website or SMS sign-up process.
If we learn that information was collected from a child without appropriate authorization, we will take reasonable steps to delete it.
16. California Privacy Notice
California residents may have privacy rights under applicable California privacy laws, including rights relating to access, correction, deletion, and information about the collection, use, or disclosure of personal information.
Zybex does not sell personal information.
Zybex does not share mobile information, SMS opt-in information, or text messaging consent with third parties for marketing or promotional purposes.
California residents may submit privacy requests using the contact information below. Zybex may request information necessary to verify the identity and authority of the person submitting the request.
17. Changes to This Privacy Policy
Zybex may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or information-handling practices.
Updates will be published on this page with a revised effective date or last-updated date.
Your continued use of the website after an updated Privacy Policy is posted means that you acknowledge the revised policy.
Changes to SMS consent practices will not override a user’s existing communication preferences or remove the user’s ability to opt out by replying STOP.
18. Contact Information
For questions about this Privacy Policy, SMS communications, personal information, or privacy requests, contact:
Zybex, Inc.
Website: www.zybex.com
Phone: (858) 558-2220
Email: support@zybex.com
Alternative Email: sales@zybex.com
For SMS assistance, reply HELP or contact Zybex using the information above.
To stop SMS communications, reply STOP.
