Queue Control (Stop the Bounce)
02/18/2026 Queue Control (Stop the Bounce) How to reduce aged AR delays by preventing accounts from bouncing between queues Some aged AR doesn’t stall because it’s complicated. It stalls because it keeps getting moved. Intake says it belongs to claims.Claims says it belongs to appeals.Appeals says it needs records.Records says it’s waiting for indexing.And the […]
Escalation With Evidence
02/13/2026 Escalation With Evidence How to escalate aged AR without emotion, without noise, and with better outcomes Escalation is a normal part of aged AR. Not because your team isn’t doing the work.Not because people are impatient. Because some accounts won’t move until someone with authority looks at them. The problem is that escalation often […]
The Weekly 90+ Operating Review: The Habit That Stops Backlog Growth
01/13/2026 The Weekly 90+ Operating Review: The Habit That Stops Backlog Growth Most 90+ backlogs don’t grow because people ignore them. They grow because the work has no consistent “home” in the week. When AR teams are stretched, the calendar gets filled by whatever is loudest. New denials arrive with deadlines. Payers request documents. Current […]