Decision Packaging
03/03/2026 Decision Packaging Make it easy to help in 60 seconds Most leaders want to help. Most leaders also have limited time. When an escalation is long, emotional, or missing one key detail, the leader has to ask questions. The team has to research again. The account resets. Everyone loses time. Decision packaging fixes that. […]
The Pre Escalation Checklist
03/03/2026 The Pre Escalation Checklist Two minutes that saves hours Escalation should not feel stressful. Most of the stress comes from one problem.The escalation is missing a key detail, so leadership has to ask questions, the team has to dig again, and the account resets. A simple checklist fixes that. This post gives you a […]
The No Response Protocol
03/20/2026 The No Response Protocol A calm sequence that prevents endless loops No response is one of the most frustrating parts of high aging work. Your team follows up.They wait.They follow up again.They wait again. Then the account ages, leadership asks questions, and staff feel like they are failing even when they are doing the […]
When to Stop Waiting and Escalate
01/28/2026 When to Stop Waiting and Escalate How clear triggers keep aged AR from stalling Aged AR often stays old for one reason. Teams wait too long to escalate. Not because they don’t know escalation matters. Most people do. They wait because they are trying to be responsible. They don’t want to overreact. They don’t […]
The Clean Handoff Rule How to stop 90+ from resetting when accounts change owners
01/20/2026 The Clean Handoff Rule How to stop 90+ from resetting when accounts change owners One of the biggest hidden problems in aged AR is not the payer. It is the handoff. When an account moves from one person to another, the work often resets. The new owner reads the notes, cannot tell what is […]
The Weekly 90+ Operating Review: The Habit That Stops Backlog Growth
01/13/2026 The Weekly 90+ Operating Review: The Habit That Stops Backlog Growth Most 90+ backlogs don’t grow because people ignore them. They grow because the work has no consistent “home” in the week. When AR teams are stretched, the calendar gets filled by whatever is loudest. New denials arrive with deadlines. Payers request documents. Current […]