The Refill Rate
02/04/2026 The Refill Rate How to stop aged AR from coming back right after progress Many teams have had this experience. You work hard on older accounts. You see progress. The numbers look better. Then a week or two later, aged AR is back in the same place. It can feel discouraging, like nothing […]
The Clean Handoff Standard
02/02/2026 The Clean Handoff Standard How to stop aged AR from resetting when coverage changes Aged AR can lose a lot of time during handoffs. A person goes on leave. Coverage shifts. Workloads change. An account moves to escalation. A team reorganizes. Nothing is wrong with any of that. Handoffs are normal. The problem is […]
Proof of Submission That Saves Hours
01/26/2026 Proof of Submission That Saves Hours How one small habit prevents repeat work in aged AR Aged AR often gets stuck for a reason that feels almost too small. Proof is missing. Someone submitted the packet last week, but there is no confirmation number in the notes.Someone faxed documents, but nobody saved the fax […]
The Two-Channel Follow-Up
01/23/2026 The Two-Channel Follow-Up How to reduce uncertainty and stop repeat work in aged AR Aged AR often feels slow for one simple reason. Teams do the work, but they cannot confirm what actually happened on the payer side. A call was made, but no one answered. A voicemail was left. A portal submission was […]
The Next-Action Rule
01/22/2026 The Next-Action Rule How to keep aged AR moving without guessing Aged AR gets heavy when the next step is not clear. People open an account, read a few notes, and still cannot tell what to do next. So they do what feels safe. They call again. They “check status.” They send another message. […]
The One-Page Weekly Plan
01/21/2026 The One-Page Weekly Plan How to keep older accounts from becoming “when we have time” Aged AR does not usually stall because people are not trying. It stalls because the week gets crowded. New denials show up. Payers ask for documents. Leaders need updates. Current AR feels closer to cash. And when the day […]
The 90+ Scoreboard How a few simple measures keep aged AR moving and stop the backlog from refilling
01/19/2026 The 90+ Scoreboard How a few simple measures keep aged AR moving and stop the backlog from refilling A 90+ backlog does not improve just because people work harder. It improves when the work is visible and guided. Many teams track totals. Total 90+ dollars. Total accounts. Total collections. These are important, but they […]