When the EOB and the Patient Account Do Not Match
When the EOB and the Patient Account Do Not Match The payer has processed the claim. An Explanation of Benefits is available. The patient account shows a balance. At first glance, the numbers should tell the same story. But sometimes they do not. The EOB may show one amount as patient responsibility while the account […]
Why Secondary Claims Become an AR Blind Spot
Why Secondary Claims Become an AR Blind Spot A primary claim gets paid. The payment is posted. The account looks better than it did before. But there is still a remaining balance. For many medical practices, this is where secondary claims can quietly become an AR blind spot. The primary payer may have completed its […]
Underpayments: The AR Problem Medical Practices Can Easily Miss
Underpayments: The AR Problem Medical Practices Can Easily Miss A claim gets paid. The payment posts successfully. The account no longer looks like a denial. At first glance, everything appears to be moving in the right direction. But there is another AR problem that can be much easier to overlook: The payer paid the claim, […]