When Tools Fail, People Carry
09/24/2025 When Tools Fail, People Carry By Daniel Thies Every organization relies on tools—technology, systems, processes designed to keep things running. But no matter how advanced, every tool eventually falters. A network drops. A platform glitches. A process breaks under pressure. In those moments, progress doesn’t stop. People carry. They troubleshoot, improvise, and find workarounds. […]